FAQ

What is RouteXL?
RouteXL is a route optimiser for multiple addresses. You can find the fastest route along multiple destinations. RouteXL sorts the stops in the most optimal sequence for an optimized route. Simple and fast. You can enter addresses or zip codes, select locations on the map, or cut and paste from other software programs such as Excel. Read more…

Why is RouteXL free?
We use the free services of Google Maps and use free available software. In return we like to offer our services for free. For our loyal customers, and also to help contribute to a better environment. Therefore RouteXL completely free to use for up to 20 addresses. In case you'd like to use this software for over 20 locations, We'd like to ask you for a small donation to cover our costs.

Why do I have to zoom in to select addresses?
Experience has unfortunately shown that selecting addresses by clicking on the map is not always accurate. The map is very place sensitive. Sometimes you accidentally click in the middle of a lake or lawn. The route planner will then no address and does not. The further you zoom, the less likely you “placed” click.

Why only 20 addresses in the free version?
The calculations RouteXL should do for finding the optimal route are complex. With more than 20 addresses cost that much computing time on our servers. Therefore we ask a small contribution to the cost if you want to increase more addresses. After payment via the Tools button until you can 100 addresses to reorder.

Why does it take so long calculation?
In order to determine the fastest route, the planner must all travel times between all the addresses themselves know. If you have ten addresses must visit, we have (including your departure point) 11 x 10 = 110 mutual distances are required. Ie: 110 time route between two locations. And unfortunately, that takes as…

How can I help to make it faster?
Make sure that the addresses are correct and check as many or they are placed correctly on the map. Group addresses that are close together. That is to say: For example, combine multiple destinations in a mall together to address.

I have addresses in Excel. How can I quickly ramp?
You can quickly import addresses from the Import button. Copy the addresses in Excel (Ctrl-C) and paste them into the text field (Ctrl-V). Make sure that each address on one line. Ie street, postcode, town and country row, for instance:
Jan Ligthartstraat 1, 1817 MR Alkmaar, Netherlands

It does not, I get continuous error messages?
Check the web program (browser) you've. Most of the problems unfortunately be caused by an outdated browser. Internet Explorer version 6 (IE6) we support not, IE7 also regularly issues. Update your browser or use a modern browser such as Mozilla Firefox or Google Chrome. If it still does not, you can report.

I bought an access. What should I do next?
The access code you can activate by pressing the button “Extra” lower right. Enter the code and press OK. Then you can during 24 uur routes tot 100 make addresses. Lighten up, that can only be from the location where you enter your code.

I paid by SMS, but the code does not receive?
The code that you get when you pay by SMS, is not the password for RouteXL. That is the 4-digit payment code that our payment partner Mollie to send you confirmation of your payment. The passcode is 6 numbers and letters and you get before you pay with the advice to this note.

I paid through Paypal, but I did not receive an access code?
Your payment through Paypal is linked to your user account. So you will not receive a code. You just need to login in order to increase the number of allowed addresses. You log in using the option “log in” in the black menu bar on top of the route planner.

I have a subscription but can't add more than 20 addresses?
Make sure you are logged in with your account. Our server checked account after opening the website. Sometimes it takes a few seconds. Therefore, wait a few seconds after opening the website, press the button “import” and check the number of addresses..

Last week I paid, Now the password no longer works?
An access code is 24 hours use from an IP address. In 24 hour is the key code is no longer valid. You can then buy a new code via the Tools button. Do you often use the route planner, then think of a subscription.

An access code will not work on another PC?
Access codes are from the first use 24 hours valid from a location based on IP address. If you activate an access, he no longer works at other locations. You can enter a password but use a location. Want to work at a different location, you can buy a new password.

Can I get a monthly subscription?
And, which can. Especially for users who regularly RouteXL use for route planning is a useful subscription. You do not need every time a key code to buy. A subscription can close after you registered.

Can I pay by invoice and business users?
For business users, we have a number of special payment options. Companies can subscriptions or prepaid bus tickets with several access codes buy on invoice. More information is available in this list of Payment Options.

I have a system that I want to link, there is an API?
A real API we have not, but it is in development. A species of, but not just APIs is available in the form of a deep link. You can then call the URL addresses to send. RouteXL the addresses on the map and instantly calculate the fastest route.

I have an idea for you. How can I lose?
We have a support forum where your questions and problems but also suggestions do. There you can rid your idea.